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awtiz

Privacy Policy

Last updated: 26-10-2026

This Privacy Policy explains how Big Market 360 Private Limited ("Awtiz", "we", "us") collects, uses, shares and protects personal data when you visit awtiz.com, contact us, or use our services: the WhatsApp Business API service and the AI Bots service (together, the "Services").

We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules under it, and, for data we receive from Meta, the Meta Platform Terms and WhatsApp Business terms.

1. Who is responsible for your data

For data about website visitors, people who contact us, and our clients' account and billing contacts, Big Market 360 Private Limiteddecides why and how the data is used (we are the "Data Fiduciary").

For data that our clients send or receive through the Services, such as their customers' phone numbers and WhatsApp messages, or conversations with a client's AI bot, the client is responsible for that data and we process it only on the client's instructions (we act as a "Data Processor"). If you are a customer of one of our clients, please contact that business first about your data; we will help them respond.

2. Data we collect

When you visit our website or contact us

  • Enquiry details you type into our forms: name, company, email, phone number, the service you are interested in and your message.
  • Technical data: IP address, browser type, pages visited and the time of your visit, recorded in server logs for security and to prevent abuse.
  • Cookies: our website uses only cookies needed for it to work. We do not use advertising cookies. If we add analytics in future, we will update this policy and ask for consent where the law requires it.

When you become a client

  • Business details: company name, GSTIN, billing address and the names, emails and phone numbers of your team members who use the Services.
  • Payment and invoice records. Card and UPI payments are handled by our payment gateway; we do not store full card numbers.
  • Login and activity records for your account, for security and support.

WhatsApp Business API service

When you connect your business to WhatsApp through our Meta Embedded Signup flow, we receive from Meta, with your permission:

  • Your Meta Business portfolio ID, WhatsApp Business Account ID, phone number ID, display name and phone number, and an access token that lets us act on your behalf. We never see or store your Facebook password.
  • Message templates, their approval status and quality ratings.
  • Messages sent and received on your WhatsApp business number, including text, media, the sender's and recipient's phone numbers and WhatsApp profile names, and delivery and read statuses.
  • Contacts, opt-in records, tags and notes that you or your team add.

AI Bots service

  • Content you give us to train your bot: website pages, documents, FAQs, product and policy information.
  • Conversations between your bot and its users, and any details users type in, such as name, phone number, email or booking details.
  • Calls and messages your bot handles with your customers on phone, WhatsApp, email or other channels: phone numbers, email addresses, messages, call details, and call recordings or transcripts where you turn them on.
  • Data from the apps you connect to your bot (for example your email, calendar, online store or customer list), and the sign-in permission for each connection. We use it only to do the jobs you set, with the access you approve. You can disconnect any app at any time.

3. How we use data

  • To reply to enquiries and give quotes.
  • To set up, provide, support and improve the Services for our clients, including sending and receiving WhatsApp messages and running AI bots on their behalf.
  • To bill clients, keep accounts and meet tax and legal obligations.
  • To keep the Services secure, prevent spam, fraud and misuse, and enforce our Terms and WhatsApp's policies.
  • To send service notices to clients. We send marketing messages only with consent, and you can opt out at any time.

We do not sell personal data. We do not use data received from Meta, or our clients' messages and bot conversations, for advertising, to build profiles of individuals, or to train AI models for anyone other than the client it belongs to.

4. Who we share data with

  • Meta Platforms and WhatsApp, to deliver WhatsApp messages and manage your WhatsApp Business Account. Meta's own use of data is governed by Meta's and WhatsApp's privacy policies.
  • Telephone, email and messaging providers that carry your bot's calls and messages, including Meta for WhatsApp.
  • The apps you connect to your bot, which receive the data needed to do the jobs you set, such as a new booking or a customer record.
  • AI model providers that process bot conversations and content to generate answers, under business terms that do not allow them to train their models on that data. We list current providers on request.
  • Service providers who help us run the business: cloud hosting, email delivery, payment gateway, accounting and customer support tools, each bound to protect the data.
  • The client whose service you interacted with, for data processed on their behalf.
  • Authorities, when the law requires it, or to protect the rights, safety and property of our users, clients or the public.
  • A buyer or successor, if our business is merged or sold, under the same protections as this policy.

5. Where data is stored

Our servers are run by cloud providers, and some providers, including Meta and AI model providers, may process data outside India. When data leaves India we use providers with appropriate safeguards and follow any restrictions notified by the Government of India.

6. How long we keep data

  • Enquiries: up to 24 months after our last contact, unless you become a client.
  • Client account data: while you are a client and for up to 90 days after the account closes.
  • WhatsApp messages and bot conversations: for the period the client chooses in their settings, and deleted within 90 days after the client leaves.
  • Invoices and accounting records: for 8 years, as required by Indian tax and company law.
  • Security logs: up to 180 days.

7. How we protect data

We use encryption in transit (HTTPS), access controls so staff see only what they need, encrypted storage of access tokens, regular backups and monitoring. No system is perfectly secure; if a breach affects your personal data, we will inform you and the Data Protection Board of India as the law requires.

8. Your rights

You can ask us to:

  • tell you what personal data we hold about you and how we use it;
  • correct, complete or update it;
  • delete it, unless we must keep it by law (see our Data Deletion page);
  • withdraw a consent you gave, which does not affect what we did before;
  • nominate a person to exercise your rights if you die or become unable to; and
  • resolve a grievance about how we handle your data.

Write to [email protected]. We will reply within 30 days. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

9. Children

Our Services are for businesses and are not directed at children. We do not knowingly collect data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.

10. Grievance Officer

Sumit Gupta
Big Market 360 Private Limited
F211, First Floor, Express Zone Commercial Hub, Goregaon East, Mumbai 400063, Maharashtra, India
Email: [email protected]
We acknowledge grievances within 48 hours and resolve them within 30 days.

11. Changes to this policy

We may update this policy when our Services or the law change. We will post the new version here with a new date, and tell clients by email about significant changes.

12. Contact

Big Market 360 Private Limited (Awtiz)
F211, First Floor, Express Zone Commercial Hub, Goregaon East, Mumbai 400063, Maharashtra, India
Email: [email protected] · Phone: 022 4451 1360